If your order was delivered to the United Kingdom, Germany, France, Spain, or the Netherlands, you may have the legal right to cancel your purchase within 14 days of receiving your order, subject to applicable law.
To exercise your right of cancellation or withdrawal, you must clearly notify us of your decision within the applicable 14-day period.
You may contact us by email at:
Please include your order number and the email address used to place your order.
You may also use the cancellation form below. Use of this form is not required.
Model Cancellation / Withdrawal Form
To:
Keep Watch Co.
Email: hello@keep-watch.co
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Order Number: _________________________
Product(s): ___________________________
Date Ordered: _________________________
Date Received: ________________________
Customer Name: _______________________
Delivery Address: ______________________
Email Address: ________________________
Date: ________________________________
Signature: ____________________________
Only required if submitting this form on paper.
Returning Your Order
After notifying us that you wish to cancel or withdraw from your purchase, we will provide return instructions and the applicable return address.
Unless otherwise required by law:
- You are responsible for the cost of returning a change-of-mind order.
- The item must be securely packaged for return.
- Please use a tracked and insured shipping service appropriate for the value of the watch.
- Keep your shipping receipt and tracking information until your refund has been completed.
- Do not send an item to us without first contacting hello@keep-watch.co for return instructions.
For UK and EU statutory withdrawals, the return must generally be sent within the legally applicable return period after you notify us of your cancellation.
Condition of Returned Watches
You may inspect the watch only to the extent reasonably necessary to determine its nature, characteristics, and function.
Please return the watch with all included items, such as:
- Watch box
- Straps or bracelets
- Manuals or cards
- Accessories
- Protective packaging
- Promotional items included with the purchase, where applicable
If the watch has been handled beyond what is reasonably necessary to inspect it, we may reduce the refund to account for diminished value where permitted by applicable law.
Refunds
Once your cancellation and return have been processed, we will issue the refund using the original payment method, unless otherwise agreed.
Where required by law, the refund will include the cost of our standard outbound shipping method.
If you selected an expedited or premium shipping service, the additional amount paid above the standard shipping cost is generally not refundable where permitted by law.
We may delay issuing a refund until:
- We receive the returned goods, or
- You provide evidence that the goods have been sent back,
whichever occurs first, where permitted by applicable law.
Return Shipping Costs
For eligible change-of-mind cancellations or withdrawals, the customer is responsible for return shipping costs, unless applicable law requires otherwise.
If an item is defective, damaged, incorrect, or otherwise subject to a mandatory consumer remedy, different rules may apply.
Damaged, Defective or Incorrect Orders
The statutory cancellation period is separate from your rights regarding damaged, defective, or incorrect goods.
If you believe there is a problem with your watch, please contact:
Include:
- Your order number
- A description of the issue
- Clear photos of the watch
- Photos of the shipping box and packaging, if relevant
For shipping damage, we ask that you contact us within 48 hours when possible so we can document the shipment and work with the carrier.
This request does not limit any mandatory consumer rights available to you under applicable law.
