Shipping policy
We are thrilled to bring Keep Watch timepieces to watch enthusiasts around the globe. Please review our international shipping guidelines below to understand how your order will be handled, shipped, taxed, and, where applicable, returned.
🌐 Destination Countries
To maintain secure delivery and a high level of service, we currently ship internationally to the following destinations:
- North America: Canada
- Europe: United Kingdom, Germany, France, Spain, and the Netherlands
- Asia-Pacific: Australia, Japan, and South Korea
If your country is not available at checkout, we do not currently offer shipping to your region.
📦 Premium Carriers & Delivery Times
To protect your timepiece in transit, international orders are shipped using established commercial couriers with end-to-end tracking.
- Canada: Orders may ship through UPS or FedEx services, with estimated delivery times generally ranging from 1–7 business days, depending on the service selected at checkout.
- United Kingdom, Germany, France, Spain & the Netherlands: Orders are shipped through available UPS or FedEx international services. Delivery times will vary by destination and selected service.
- Australia, Japan & South Korea: Orders are shipped through available UPS or FedEx international air services, typically within 2–5 business days, depending on the destination and service selected.
Signature Required: Because our watches are high-value items, international shipments may require a direct signature upon delivery.
We cannot ship to international P.O. Boxes.
Delivery estimates do not include unexpected carrier, customs, weather, or other delays outside of our control.
💱 Local Currencies & Transparent Pricing
We want your international shopping experience to be as clear as possible.
- Local Currency Display: Where supported, prices may be displayed in your local currency, including CAD, GBP, EUR, AUD, JPY, or KRW, based on current exchange rates.
- Shipping at Checkout: Available shipping methods and costs are calculated at checkout based on your destination, carrier rates, and selected service.
Currency conversion rates may change between visits and may differ from rates offered by your bank or payment provider.
💰 Duties, Import Taxes & Fees — DDP
We want your timepiece to arrive without an unexpected customs bill.
Where indicated at checkout, international orders are shipped Delivered Duty Paid (DDP).
- Duties & Taxes Included: Applicable import duties, VAT, GST, sales taxes, and customs-related charges are calculated and prepaid during checkout.
- No Surprise Charges at Delivery: When your order is shipped DDP, you should not be required to pay additional import duties or taxes to the courier upon delivery.
Your checkout will show the applicable charges before you complete your purchase.
↩️ International Returns & Cancellations
Return rights vary depending on the destination country. Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.
Canada, Australia & Japan
Unless otherwise required by applicable consumer protection law, international orders shipped to Canada, Australia, and Japan are Final Sale for change-of-mind purposes.
We do not voluntarily accept returns or exchanges because you:
- Changed your mind
- Prefer a different model, color, or size
- Ordered the wrong item
- Decided you no longer want the product
Please carefully review all product photos, dimensions, case sizes, specifications, and descriptions before placing your order.
Australia's consumer guarantees still apply where required by law. Businesses cannot use a "no refunds" policy to take away remedies that apply when a product fails those guarantees.
For Japan, mail-order sellers can establish specific return restrictions for non-defective merchandise, but those conditions must be clearly disclosed, including on the final order screen.
South Korea
Customers in South Korea may have a statutory right to cancel an eligible online purchase within 7 days, subject to applicable exclusions and conditions under South Korean law.
To request a cancellation or return, email hello@keep-watch.co within the applicable period and include your order number.
Items may not qualify for withdrawal where an exception under applicable law applies, including certain circumstances where the customer has damaged the item or materially reduced its value through use.
United Kingdom
Customers in the United Kingdom generally have the right to cancel an eligible online purchase within 14 days after receiving the goods, without giving a reason. After notifying the seller, the customer generally has another 14 days to return the goods.
To exercise this right, email hello@keep-watch.co within 14 days of receiving your order and include your order number.
For a change-of-mind return:
- You are responsible for the cost of returning the product to us, where permitted by law.
- The watch may be inspected in a manner similar to what would reasonably be permitted in a retail store.
- We may reduce the refund where permitted by law if the item has been handled beyond what is necessary to establish its nature, characteristics, and function.
- Standard outbound delivery charges will be refunded where required by law.
- If you selected a more expensive expedited shipping method, we are not required to refund the additional amount above the standard delivery cost.
For full cancellation instructions and the model withdrawal form, please review our UK & EU Cancellation Rights page.
Germany, France, Spain & the Netherlands
Customers in Germany, France, Spain, and the Netherlands generally have a 14-day right of withdrawal for eligible online purchases. No reason is required.
To exercise your right of withdrawal, email hello@keep-watch.co within 14 days of receiving your order and include your order number.
For a change-of-mind withdrawal:
- You are responsible for return shipping costs.
- The product should be securely packaged for return.
- You may inspect the product only to the extent reasonably necessary to determine its nature, characteristics, and function.
- If the product has been handled beyond what is reasonably necessary, any reduction in value may be deducted from the refund where permitted by law.
- We will refund the standard outbound delivery cost where required.
- Additional charges for expedited or premium delivery are not refundable beyond the cost of the standard delivery option.
EU rules specifically allow sellers to make customers responsible for return shipping under the 14-day withdrawal right when customers are informed of that responsibility in advance.
EU customers also have a minimum 2-year legal guarantee for goods that are defective or do not conform to what was advertised.
For full cancellation instructions and the model withdrawal form, please review our UK & EU Cancellation Rights page.
⌚ Damaged, Defective or Incorrect Items
If your order arrives damaged in transit, you receive an incorrect item, or you believe your watch is defective, please contact us at hello@keep-watch.co as soon as possible.
For shipping damage, we strongly recommend contacting us within 48 hours of delivery so we can document the condition of the shipment and work with the carrier quickly.
Please include:
- Your order number
- A description of the issue
- Clear photos of the watch
- Photos of the shipping box and packaging, when applicable
Please keep all original packaging and shipping materials until the matter has been resolved.
The 48-hour request for reporting shipping damage does not limit any mandatory consumer rights or legal guarantees that may apply in your country.
📩 Questions Before Ordering
International purchases can involve additional shipping costs and country-specific rules, so we encourage you to review your order carefully before checkout.
If you have any questions about:
- Case dimensions
- Wrist fit
- Movement specifications
- Materials
- Shipping
- Duties or taxes
- Return eligibility
please email us at hello@keep-watch.co before placing your order. We are happy to help you make an informed purchase.