Refund policy
🚫 Final Sale & Return Policy — U.S. Orders
All orders shipped within the United States are Final Sale.
No Returns or Exchanges
We do not accept returns, exchanges, or refunds for change of mind, incorrect size preference, or other personal preference reasons. Please review all product dimensions, case sizes, specifications, photos, and descriptions carefully before completing your purchase.
If you have any questions about a product before placing your order, please contact us at hello@keep-watch.co. We are happy to help you make an informed purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact us at hello@keep-watch.co within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping package and packaging, if applicable
Once reviewed, we will determine the appropriate resolution, which may include repair, replacement, or refund when applicable.
Shipping Damage
Please retain all original packaging and shipping materials until your claim has been resolved. We may require these materials to process a claim with the shipping carrier.
Non-Returnable Items
Items showing signs of wear, use, alteration, damage after delivery, or removal of protective materials are not eligible for replacement or refund unless otherwise required by applicable law.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable federal, state, or local consumer protection laws.